Online mediation services

Online mediation is an effective way to resolve disputes, all from the comfort of your own home. Our online mediation services have successfully helped hundreds of families and individuals navigate through their most challenging times, with expert guidance from our team of experienced online mediators.

Whether you're dealing with the intricacies of divorce settlements, determining child arrangements, resolving financial matters, or dividing property in a divorce, our online mediation provides a practical and empathetic solution.

Similar to offer professions, family mediators have become accustomed to online working and found that it allows clients to arrange appointments more easily, and mediate from the comfort of their own environments. Whilst some may still believe that traditional mediation involves face-to-face contact, we are aware that in many situations this isn't ideal or practicable for clients. That's where our expertise in remote mediation comes into play.

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Mediate online, anywhere in the UK

Sometimes, face-to-face mediation is just not possible or even desirable. That’s why we offer an unrivalled online mediation service, cared for by our team of accomplished and experienced mediators.

Our approach to online mediation is tried and tested. Your dedicated online mediator will guide you through the whole process, helping you feel at ease and settle your differences. It’s just one of the reasons that 87% of our clients settle disputes in just a few sessions.

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Who we help

We help families, couples, businesses and individuals with a range of issues. With a team of specialist mediators trained in online mediation, we are flexible across several types of disputes. Our online mediation services cover:

Have an issue outside these areas? Speak to our team to see how we can help.

Why choose online mediation?

Expert online mediators

At Mediation First, our strength lies in the depth of experience and specialisation our team brings to online mediation. Our team of specialist online mediators, includes experts with extensive backgrounds in family law, making them uniquely equipped to guide you through the intricacies of family, divorce,workplace, commercial, and financial disputes.

Our mediators not only help in addressing your immediate conflicts but also provide insights into understanding your options and what will hold up in court. This expertise ensures that the resolutions reached are not just amicable, but also legally sound and practical.

Fast resolutions

Mediation is a faster, more cost-effective way to settle disputes compared to lengthier legal routes. Mediating online can make the process even more efficient, removing the need for travel or to take lots of time off work, making complicated childcare and other logistical requirements.

Feel at ease

Mediation can be a nerve-wracking experience. With the added comfort of mediating from home, online family mediation offers a more relaxed setup for both parties. Our mediators help you feel at ease, working with you to find the best solution.


Choosing online mediation at Mediation First is not only a practical choice but also a financially savvy one. Our remote mediation services can offer significant cost savings compared to traditional, in-person mediation and legal processes. Save on travel expenses and time, and benefit from better flexibility.

Enquire about mediation

Get in touch with our team to find out how mediation can help you move forward.

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How does online mediation work?

Getting started with online mediation is straightforward. Here’s how the process works:

1. Initial contact
Reach out to us via phone, email, or our contact form. We're here to listen and guide you through the initial steps.

2. Introduction meeting
The first step in the process is for you to attend an initial assessment meeting with one of our online mediators. This meeting is an opportunity to explore with a mediator whether mediation is likely to be helpful and appropriate for you before embarking on the process. If you have concerns about managing the technology for an online meeting, we will guide you through it to ensure you feel comfortable and prepared.

3. Online mediation session
Once all parties have met individually with a mediator and it has been decided that mediation is likely to be helpful and appropriate, we schedule a first online mediation session. Our expert mediators are skilled in facilitating discussions on a range of topics, including but not limited to:

  • Divorce settlements and the division of assets
  • Arrangements regarding children
  • Financial matters, including child support and maintenance
  • Any other family or commercial disputes

Online mediation can occur with all participants in the same virtual room or in separate rooms, which is ideal for situations where parties prefer not to see or talk to each other directly. We tailor the session format to meet your specific needs and ensure a comfortable and effective mediation environment.

We'll send the meeting link via email, allowing you to join the session easily. Our mediators ensure that sessions are well-organised, focusing on suitable solutions for all involved.

Get started with online mediation

Move forward in life with the help of online mediation. To get started or find out more, speak to our mediation team via phone, email, or our online contact form.

Tel: 0330 320 7600

Our mediation team

Meet the heart of Mediation First - our dedicated team of expert mediators. With diverse backgrounds in law, family counselling, and conflict resolution, they bring both skill and empathy to every mediation session.

Discover more about our team's experience and qualifications by visiting Our team page.

What our clients say

Georgina was excellent. She was solutions focussed, listened to all of the relevant information and provided a sensible and rational route forward - with our child's best interests at the forefront of the conversation throughout.

Vicki’s guidance was invaluable in helping me and my ex-husband to reach a financial settlement. The process culminated in a solicitor-supported session in which the key areas of disagreement were resolved and this became the foundation for the consent order.

Laura was friendly, professional and approachable. She helped maintain a calm and collaborative environment for us. We were able to reflect and discuss the future in a supportive and safe way. I cannot thank Laura enough for her sessions with us, we achieved an outcome together which I didn’t dream was possible. We entered the process not communicating at all, and ended as positively co parenting.


What is online mediation?  

Online mediation is a process of resolving disputes remotely through digital communication platforms like Zoom, Facetime, and WhatsApp. It involves a neutral mediator helping parties discuss and negotiate to reach an agreement, without the need for in-person meetings. It's used for various disputes, including family, commercial, and workplace issues. You can learn more about how online mediation works in our guide.

Is online mediation effective?  

Online mediation can be highly effective. It offers the same principles of confidentiality and impartiality as traditional mediation, with additional benefits such as flexibility and convenience. Many find it easier to participate and communicate openly in the comfort of their own space, which can lead to successful and amicable resolutions.

Are mediation agreements legally binding?  

Mediation agreements themselves are not automatically legally binding. However, the outcomes can be made legally binding through a consent order. It's advisable to seek legal advice to understand how to enforce the terms agreed upon in mediation.

What technical equipment do I need for online mediation?  

We ensure that our online mediation services are as accessible as possible. We operate using Zoom, WhatsApp and FaceTime. You don’t have to have any special technical equipment to speak to our mediators – just a computer, tablet or smartphone.

Preparing for online mediation  

It is important to prepare for your online mediation session in advance. Here are some useful tips to help you prepare:
  • Check that your device and internet connection are working properly prior to the meeting.
  • Raise potential interruptions before the mediation session begins.
  • Remain respectful of participant confidentiality. It’s important for everyone’s peace of mind that you’re somewhere private, where you can’t be overheard and won’t be interrupted.
  • Make time for breaks. Our mediators will manage the time, ensuring there’s time for breaks in the meeting if required.

Read more on tips for a successful mediation

What happens during online mediation?  

Disputes are unique to every individual, making each person’s mediation experience slightly different. Our mediators will discuss the best way to run your online sessions, taking into account what works best for you, your technical capabilities, your availability and more.

Mediation services we offer

Learn more about mediation